Big Tree Holiday Flats Terms & Booking Conditions

The person making the booking (lead name) must be at least 18 years of age and it must be for couples or families only

Flats 4 & 5 are ideally for 2 adults & 2 children due to the size of the lounge/dining area but if this is not a problem for the hirer we will accept 3 adults & 1 child or 4 adults

Please note prices are cheaper when booked direct with Big Tree rather than through our third party online booking agents

We regret we do not accept pets and we are a non smoking establishment. A £50 charge will be made to anyone deemed to have smoked in a flat

One parking space per flat

Accommodation is available for occupation from 3pm on the day of arrival and must be vacated by 10am on the day of departure. Guests arriving early may leave their vehicle in the car park. We only accept late arrivals until 9:30pm

A deposit of 20% per flat per week is required on all bookings, with a minimum deposit of £50. This is non refundable unless due to a problem caused by us.

We must receive the balance of your account by cheque, postal order or cash at least 28 days before your stay is due to commence or the booking will be cancelled with no refund of deposit and the cancellation terms in the next paragraph will apply 

Should you cancel your booking for any reason you must do so in writing or if we cancel your booking due to non payment of balance as in paragraph 8, the hirer will be held responsible for the full amount of the booking unless the accommodation is re-let and the same terms obtained. No refund is given for curtailment of stay. We strongly recommend guests insure against this possibility and forms for this are included with your booking form

Towel hire deposits are only refunded provided they are not lost, damaged or badly stained

The booking is made on the understanding that the flat will be placed at your disposal on the date stated on the booking form. Should this not be possible due to circumstances out of the control of the Proprietors (e.g. fire, theft or damage) we cannot guarantee to provide alternative accommodation, in which case the deposit and if paid, the balance, will be returned to you in full, but you will have no claim against the Proprietors

Only the persons listed on the booking form may use the accommodation. Please do not invite friends or relatives to the accommodation due to Insurance and Fire Regulations

The hirer will be responsible for the contents of the flat during their stay. Breakages or damage must be reported immediately (NOT AT THE END OF YOUR STAY) in order that these may be rectified. The hirer will be responsible for any costs incurred in this respect

The hirer shall allow the Proprietors, or their representatives, to enter the flat at all reasonable times for the purpose of examining the condition thereof and all of the furniture and equipment

We offer free wifi for e mail and web browsing only, no downloading. Internet access and wireless strength cannot be guaranteed. No responsibility is taken for loss of data or damage to equipment

The Proprietors shall not be liable to any person for any personal injury or loss of, or damage to property, however caused or sustained, which includes vehicles and their contents parked in our car park

Guests must ensure that there is no unreasonable amount of noise within or outside their flat at any time and in particular the volume of sound from TV's, radio's etc is turned low between 10:30pm and 8am

Useful LINK: Paignton Hotels iknow-devon.co.uk

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